Arthur Benjamin & Co is pleased to confirm we can now ship parcels internationally. Costs do vary dependent upon the country you are in, and all duty/taxes is the responsibility of the customer. If you have any questions regarding services to your desired destination, please do not hesitate to ask, steph@arthurbenjaminandco.co.uk. Thank You

 

Delivery

All of our parcels are sent out using Evri Tracked Next Day Services. Costs are as follows:

All UK orders
Free Delivery

Royal Mail Tracked - 24 hour
£4.45

 

EVRi International

£22.00

EVRi Europe

£16.00

 

Returns

Our heart and soul goes into each and every item at Arthur Benjamin & Co, however, if you are unsatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 28 days of receiving your item. If 28 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

Please do keep in mind that all clothing and hair accessories are handmade at Arthur Benjamin & Co and therefore there may be some small differences with each item and this is expected with handmade. This does not compromise on quality. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including tags and plastic, and garments must not be washed or worn.

Several types of goods are exempt from being returned. Non-returnable items include:

  • Gift Cards/E-Gift Cards
  • Socks & Tights
  • Hair Accessories
  • Bespoke Items

To complete your return, we require a proof of purchase. If you’re not happy with your item, or you need to exchange your item. Please email steph@arthurbenjaminandco.co.uk so we can contact you and begin your refund process. Thank You.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed within 3-5 working days and will automatically be applied to your original method of payment. Please not that you are responsible for the shipping costs of your returns.

Exchanges

If you wish to exchange and item for a different size, please send us an email at steph@arthurbenjaminandco.co.uk notifying us of your exchange, fill in your returns form. Then ship the item back to us. Once we have received your return, we will then ship the new item out to you for free.

Bespoke Garments

Our Bespoke garments are handmade in the UK by Stephanie herself and bespoke, made using specific measurements for your child, and are therefore not refundable or exchangeable.

 

Please note: Each item is designed to your specification and truly unique, often using vintage materials and or dead stock. Therefore each item will have some variations as expected with handmade but this will never effect overall design and/or quality of the garment.

Contact us

If you require more information on returns or exchanges, please email us at steph@arthurbenjaminandco.co.uk.

Free UK shipping

Free UK shipping on all orders.