Delivery & Returns

Arthur Benjamin & Co Returns Policy

We want you to love your purchase, but we understand sometimes things aren’t quite right. Here’s everything you need to know:

Returns

• We accept returns on full-priced items within 14 days of delivery.

• Items must be:
  - Unworn and unused
  - In original condition with tags/packaging intact
  - Returned at the customer’s expense

Non-Returnable Items

• Made-to-order or personalised item

• Sale or discounted pieces

• Hair Accessories

• Gift-Cards/ E-Gift Cards
• Socks/Tights (unless in their original packaging

• Items showing signs of wear or damage

Exchange Policy

As a small, made-to-order brand, we create pieces especially for you, which means we hold very limited stock.

Exchanges

• We cannot guarantee stock availability for a size or style exchange, but we will always do our best to accommodate where possible, please do email us on steph@arthurbenjaminandco.co.uk if you wish to discuss this option. 
• Return postage is at the customers expense, and all returns must be unworn, unused, and in original condition. 

 

How to Arrange a Return

Simply email us at steph@arthurbenjaminandco.co.uk within 14 days of receiving your order. We’ll provide return instructions. Please include your order number as proof of purchase and to help for faster processing.

Refunds

• Once we receive and inspect your return, refunds will be issued to your original payment method within 7 - 10 working days.

• Original shipping costs are non-refundable unless your item is faulty.

If Your Parcel Goes Missing

• All orders are sent with tracked delivery. If your parcel hasn’t arrived, please contact us and we’ll do everything we can to help.
  

 

Bespoke Garments

Our Bespoke garments are handmade in the UK by Stephanie herself and bespoke, made using specific measurements for your child, and are therefore not refundable or exchangeable.

Please note: Each item is designed to your specification and truly unique, often using vintage materials and or dead stock. Therefore each item will have some variations as expected with handmade but this will never effect overall design and/or quality of the garment.

Contact us

If you require more information on returns or exchanges, please email us at steph@arthurbenjaminandco.co.uk